Your data is safe.
Guaranteed.
Security isn't an afterthought at Lamdesk — it's foundational. We employ enterprise-grade encryption, strict access controls, and continuous monitoring to keep your customer data protected at every layer.
Security at every layer
From infrastructure to application code, we take a defense-in-depth approach to protecting your data.
End-to-end encryption
All data encrypted in transit with TLS 1.3 and at rest with AES-256 encryption. Encryption keys are managed securely with regular rotation.
Secure infrastructure
Hosted on enterprise cloud infrastructure with dedicated VPCs, network segmentation, DDoS protection, and automated security patching.
Access controls
Role-based access control (RBAC) with granular permissions. Support for SSO, 2FA, and session management with automatic timeout.
Audit logging
Comprehensive audit trails for all user actions, API calls, and system events. Logs are tamper-proof and retained per your compliance requirements.
Vulnerability management
Regular penetration testing, automated SAST/DAST scanning in CI/CD, dependency scanning, and a responsible disclosure program for security researchers.
Business continuity
Automated backups with point-in-time recovery. Multi-region failover, 99.99% uptime SLA, and a documented disaster recovery plan tested quarterly.
Data privacy & practices
Your data is yours
We never sell, share, or use your customer data for advertising. You own 100% of your data and can export or delete it anytime.
Data minimization
We collect only what's necessary to provide the service. No unnecessary tracking, no background data harvesting.
Data residency
Data is stored in secure, SOC 2 certified data centers. Enterprise plans can request specific regional data residency configurations.
Secure AI processing
AI features process data ephemerally — no customer data is used to train models. AI outputs are generated per-request and not stored beyond the session.
Organizational security
Security is a team effort — every Lamdesk employee follows strict security practices.
Security training
All employees complete security awareness training at onboarding and quarterly refreshers.
Secure development
OWASP-aligned secure coding practices, mandatory code reviews, and automated security checks in every PR.
Least privilege access
Production access is limited to essential personnel with hardware 2FA. Access is reviewed and revoked automatically.
Incident response
24/7 monitoring with automated alerting. Documented incident response playbooks tested through regular tabletop exercises.
Report a vulnerability
If you've found a security issue, we want to know. We operate a responsible disclosure program and will work with you to resolve the issue quickly.
security@lamdesk.comFor enterprise security questionnaires, contact security@lamdesk.com